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Billing Terms and Conditions
Definitions
- Seller refers to the website owner – the person to whom the order for the purchase has been given.
- Buyer refers to the person or organization placing the order.
- Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Payment
- All payments are due upon completion of order.
- If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped.
- The buyer forfeits the ownership of any items due to non-payment.
Shipping Policies
- Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase.
- If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller.
- Shipping costs may double if shipping internationally or on rush orders.
- If an item is damaged during shipping, seller will not be held responsible.
- The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
- More detailed information on our shipping policies is available here.
Refund/Return Policy
- Items are entitled to be refunded or retuned if the buyer notifies the seller within 15 days of the date of purchase.
- The buyer must contact the seller by email: contactus@FiresideCamping.com.
- Not all merchandise is returnable.
- Shipping charges incurred for returned merchandise is the responsibility of the buyer.
- Please see our return policy for more detailed information.
Cancellation
- An order may be cancelled up until payment has been processed.
- Once the payment is processed, the buyer is responsible for the payment.
Complaints
- Any complaints about items or the seller should be submitted to our support team. Please email: contactus@FiresideCamping.com.
- There is no guarantee of a resolution.
- Each case will be looked at individually and the seller will be in contact.
Legalities
- The seller is not responsible for any health or safety concerns once the buyer has received the goods or services.
- If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
- Any dispute arising out of such use of the website is subject to the laws of Massachusetts
- These billing terms and conditions are subject to change.
- Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions
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