Billing Terms and Conditions

Definitions

• Seller refers to the website owner – the person to whom the order for the purchase has been given.
• Buyer refers to the person or organization placing the order.
• Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

Payment

• All payments are due upon completion of order.
• If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped.
• The buyer forfeits the ownership of any items due to non-payment.

Shipping Policies

• Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase.
• If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller.
• Shipping costs may double if shipping internationally or on rush orders.
• If an item is damaged during shipping, seller will not be held responsible.
• The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.
• More detailed information on our shipping policies is available here.

Refund/Return Policy

• Items are entitled to be refunded or retuned if the buyer notifies the seller within 15 days of the date of purchase.
• The buyer must contact the seller by email: contactus@FiresideCamping.com.
• Not all merchandise is returnable.
• Shipping charges incurred for returned merchandise is the responsibility of the buyer.
• Please see our return policy for more detailed information.

Cancellation

• An order may be cancelled up until payment has been processed.
• Once the payment is processed, the buyer is responsible for the payment.

Complaints

• Any complaints about items or the seller should be submitted to our support team. Please email: contactus@FiresideCamping.com.
• There is no guarantee of a resolution.
• Each case will be looked at individually and the seller will be in contact.

Legalities

• The seller is not responsible for any health or safety concerns once the buyer has received the goods or services.
• If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
• Any dispute arising out of such use of the website is subject to the laws of Massachusetts
• These billing terms and conditions are subject to change.
• Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions